As the integrated solutions consultant for P&K Equipment, Landon McGarrah essentially serves as the first responder for the Deere dealer’s growing customer base. The 29-year-old explains what his first contact interactions with customers usually entail, and how to handle “extreme” cases.
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From technician to service manager to now chief technology officer, Layne Richins has pretty much seen it all in his 20-plus year career with Stotz Equipment. And now he’s at the forefront of implementing AI at the 24-store John Deere dealership.
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