Service and Support

The latest on systems management, the dealer’s service bay, education of the end user, troubleshooting and mobile in-field service.

ARTICLES

Day in the Cab

Service Calls as an Avenue for Consistent Precision Revenue

Spud Armstrong, Precision Farming Manager for Ag Technologies in Rochester, Ind., explains the need to justify investment into a precision department and establishing avenues for dealership revenue. Charging for phone services has proven to be an effective method for Armstrong, including a $30 per-call flat fee for multi-step precision inquiries and a $400 annual option for frequent customers.
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Day in the Cab

Resonating with Customer Needs Through an On-Farm Upbringing

Spud Armstrong, Precision Farming Manager for Ag Technologies in Rochester, Ind., shares how his own upbringing and continued investment to the family farm allows him to resonate with the needs and challenges of his customers. He also emphasizes the importance of networking in his current role and how his previous years as service technician for New Holland Rochester helped to solidify a mechanical background.
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Day in the Cab

Supplying Sprayer Maintenance for Fall Burndown

Spud Armstrong, Precision Farming Manager for Ag Technologies in Rochester, Ind., walks through the diagnosis and reparation process for malfunctioning boom valves on an Apache AS1020 sprayer. Sprayer maintenance, Armstrong says, is a common post-harvest task as growers attempt to complete fall burndown in the field.
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Day in the Cab

Strengthening Customer Rapport Cultivates Sales & Service Opportunities

A proactive approach to preparing farmers for peak seasonal needs is the priority of Lanty “Spud” Armstrong, precision farming manager of Ag Technologies in Rochester, Ind.
Life as a precision technician during the winter months may yield fewer calls from distressed customers over the course of a week, but the unpredictable nature of the job can still call for a demanding day with hundreds of miles on the road.
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