Service and Support

The latest on systems management, the dealer’s service bay, education of the end user, troubleshooting and mobile in-field service.

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Precision Farming Dealer Summit 2019 Recap

Add Depth Through Recruiting, Retention & Advancement

Once you find a precision farming technician with some potential, set a clear on-boarding plan and career path to increase the likelihood of retaining a long-term employee.
Finding good employees — and retaining them — is a challenge for all farm equipment dealership departments, but it is particularly challenging for the precision farming department where burnout rates are high.
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Precision Farming Dealer Summit 2019 Recap

Banking on Billable Service for Sustainable Precision Profit

Strong customer relationships – essential for sustainable growth in the farm equipment business – are especially critical for dealers looking to grow in the fast-paced precision farming business.
There are profits to be made for dealers who sell and service the ever-changing mix of precision farming goods and services.
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Day in the Cab

Service Calls as an Avenue for Consistent Precision Revenue

Spud Armstrong, Precision Farming Manager for Ag Technologies in Rochester, Ind., explains the need to justify investment into a precision department and establishing avenues for dealership revenue. Charging for phone services has proven to be an effective method for Armstrong, including a $30 per-call flat fee for multi-step precision inquiries and a $400 annual option for frequent customers.
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Day in the Cab

Resonating with Customer Needs Through an On-Farm Upbringing

Spud Armstrong, Precision Farming Manager for Ag Technologies in Rochester, Ind., shares how his own upbringing and continued investment to the family farm allows him to resonate with the needs and challenges of his customers. He also emphasizes the importance of networking in his current role and how his previous years as service technician for New Holland Rochester helped to solidify a mechanical background.
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Day in the Cab

Supplying Sprayer Maintenance for Fall Burndown

Spud Armstrong, Precision Farming Manager for Ag Technologies in Rochester, Ind., walks through the diagnosis and reparation process for malfunctioning boom valves on an Apache AS1020 sprayer. Sprayer maintenance, Armstrong says, is a common post-harvest task as growers attempt to complete fall burndown in the field.
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