Service and Support

The latest on systems management, the dealer’s service bay, education of the end user, troubleshooting and mobile in-field service.

ARTICLES

Tapping Into Precision Training Value: Moving Beyond a ‘Necessary Evil'

The manager of Agri-Service’s separately-branded precision farming arm shares tips for their top-performing customer training sessions — ones that farmers don’t want to miss.
I recently talked to industry people about their thoughts on customer training. One response was that customer events are a “necessary evil;” that customers expect it, so we do it. Another said, “We do them, but we don’t feel like we get anything in return from them.” And another said, “Our customers don’t remember anything that we teach them so why do them — what’s the point?”
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[Podcast] Sizing Up the Value of Big Data on the Farm

In this episode of the <em>Precision Farming Dealer</em> podcast, Jeremy Wilson, technology specialist with Crop IMS in Effingham, Ill., shares his experience as both a service provider and farmer crunching the numbers to make farm data a decision-making precision tool.
In this episode of the Precision Farming Dealer podcast, Jeremy Wilson, technology specialist with Crop IMS in Effingham, Ill., shares his experience as both a service provider and farmer crunching the numbers to make farm data a decision-making precision tool.
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Crop Sensors Emerging as Useful, Profitable Precision Tool

Farmers and manufacturers discuss the payback crop sensors offer, as well as their vulnerabilities and what the future may hold for the technology.
There’s little doubt among farmers that data pouring from a myriad of displays, sensors, monitors and other precision farming equipment is going to help them be more efficient. However, analysis and timing often stand in the way of that goal.
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