Service and Support

The latest on systems management, the dealer’s service bay, education of the end user, troubleshooting and mobile in-field service.

ARTICLES

Day in the Cab

Show & Tell Teaching Transfers Tech Expertise

With a watchful eye and helpful hand, Nick Rust proactively prepares his precision team to perform at a high level.
Patience plays into any precision farming manager’s profile. Whether with customers, manufacturers or direct reports, the ability to calmly and confidently problem-solve, often under pressure, is a prerequisite for the position.
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Planning for a Successful Customer Service Strategy in 2020

[Podcast] Delivering Adverse Communication

In the fourth podcast by AgriSync, we talk about what effective communication looks like and then talk about different tactics and techniques when having to deliver adverse news to customers.
In the fourth podcast from AgriSync we start by talking about what effective communication looks like and then talk about different tactics and techniques when having to deliver adverse news to customers.
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Most Valuable Dealership 2020

8th Annual Precision Awards Program Honors Top North American Dealer

RDO Equipment Co. is Precision Farming Dealer’s Most Valuable Dealership for 2020.
The 2020 recipient of Precision Farming Dealer’s eighth annual Most Valuable Dealership is RDO Equipment Co., based in Fargo, N.D. In total, 18 U.S. and Canadian dealerships including large and small farm equipment dealership groups with precision departments, independent precision operations and co-ops were nominated by their farm customers, precision equipment suppliers and their own employees.
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Planning for a Successful Customer Service Strategy in 2020

[Podcast] Providing Effective Remote Support

In the third podcast with AgriSync, we look at what it takes to provide superior remote support. As ag businesses grow, territories get larger, and customers have more demands, the ability to be physically present for customers becomes increasingly difficult.
In the third podcast with AgriSync, we look at what it takes to provide superior remote support. As ag businesses grow, territories get larger, and customers have more demands, the ability to be physically present for customers becomes increasingly difficult.
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2020 Precision Farming Dealer Summit

Precision Progress: The Evolution from Specialist to ‘Systems Integrator’

Jim Henderson, executive partner with Exemplary Innovations Group, to deliver keynote dinner presentation at 5th Precision Farming Dealer Summit in St. Louis.
Jim Henderson, executive partner with Exemplary Innovations Group, to deliver keynote dinner presentation at 5th Precision Farming Dealer Summit in St. Louis.
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