Service and Support

The latest on systems management, the dealer’s service bay, education of the end user, troubleshooting and mobile in-field service.

ARTICLES

Planning for a Successful Customer Service Strategy in 2020

[Podcast] Technology and the Customer Experience

In the sixth and final podcast with AgriSync, Michael Kremer sits down with Casey Niemann, Founder of AgriSync, to discuss technology's role in the customer experience.
In the sixth and final podcast with AgriSync, Michael Kremer sits down with Casey Niemann, Founder of AgriSync, to discuss technology's role in the customer experience. Managing the customer experience has always been a priority, and sometimes a challenge, among companies that want to thrive.
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Planning for a Successful Customer Service Strategy in 2020

[Podcast] Measuring the Customer Experience

In the fifth podcast with AgriSync, we talk about measuring the customer experience. If you can't measure customer experience, you can't manage it. In agriculture, customer experience largely depends on relationships and loyalty.
In the fifth podcast with AgriSync, we talk about measuring the customer experience. If you can't measure customer experience, you can't manage it. In agriculture, customer experience largely depends on relationships and loyalty.
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Day in the Cab

Show & Tell Teaching Transfers Tech Expertise

With a watchful eye and helpful hand, Nick Rust proactively prepares his precision team to perform at a high level.
Patience plays into any precision farming manager’s profile. Whether with customers, manufacturers or direct reports, the ability to calmly and confidently problem-solve, often under pressure, is a prerequisite for the position.
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