Service and Support

The latest on systems management, the dealer’s service bay, education of the end user, troubleshooting and mobile in-field service.

ARTICLES

8 Tips for Building Better Dealer-Farmer Precision Partnerships

Three farmers and three precision equipment specialists discuss strategies for anticipating service needs, maximizing sales opportunities and avoiding customer conflict.
The business relationship formed between precision farming dealers and farmers can be a complicated one. Farmers have certain expectations and dealers have certain limitations. However, cultivated, well-managed partnerships can be immensely profitable for both parties.
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Day in the Cab

Embracing Customer Diversity Delivers Customized Service Solutions

A problem-solving mentality, persistence and patience are service principles Devyn Van Camp brings to the job as Integrated Solutions consultant with Riesterer & Schnell.
Chaos is common during spring planting, and precision farming specialists are tasked with responding to technology emergencies, while also creating valuable in-season touch points with customers.
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2018 Benchmark Study

Training, Service Growth Remain Top Dealer Priorities

Customer education, employee stability and expansion of support revenue are primary targets to increase revenue now and in the future.
The last 6 years have seen both subtle and dramatic shifts in dealer priorities with precision business. For the first few years, hardware held a firm grip on the most promising areas for future profit, but there has been a gradual shift in where dealers see their greatest growth potential.
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Tapping Into Precision Training Value: Moving Beyond a ‘Necessary Evil'

The manager of Agri-Service’s separately-branded precision farming arm shares tips for their top-performing customer training sessions — ones that farmers don’t want to miss.
I recently talked to industry people about their thoughts on customer training. One response was that customer events are a “necessary evil;” that customers expect it, so we do it. Another said, “We do them, but we don’t feel like we get anything in return from them.” And another said, “Our customers don’t remember anything that we teach them so why do them — what’s the point?”
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[Podcast] Sizing Up the Value of Big Data on the Farm

In this episode of the <em>Precision Farming Dealer</em> podcast, Jeremy Wilson, technology specialist with Crop IMS in Effingham, Ill., shares his experience as both a service provider and farmer crunching the numbers to make farm data a decision-making precision tool.
In this episode of the Precision Farming Dealer podcast, Jeremy Wilson, technology specialist with Crop IMS in Effingham, Ill., shares his experience as both a service provider and farmer crunching the numbers to make farm data a decision-making precision tool.
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