Service and Support

The latest on systems management, the dealer’s service bay, education of the end user, troubleshooting and mobile in-field service.

ARTICLES

Trimble Connected Farm
Technically Speaking

How to Help Your Customers Find Value in Their Data

Understanding a customer’s business will allow you to match them with the appropriate precision agriculture data collection tools.

Dealers have to understand the customer’s business, its challenges and its opportunities when helping them choose new precision agriculture products. For customers to truly find value in the data they're collecting, they need the right tools and processes in place.



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Poll

Dealer Agronomic Business

CropLife’s 2021 Survey of Ag Retailers reported 37% of respondents cite equipment dealerships as active competitors for agronomic services. Has your equipment/precision dealership gained farmers’ agronomic-type services that were previously fulfilled by ag retailers?
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trimble

Remote Precision Support Offers Personalized Training, Increased Efficiency

GPS Ontario utilizes Trimble's TeamViewer app for Trimble GFX displays to provide remote support.

The COVID-19 pandemic gave GPS Ontario the opportunity to use Trimble's TeamViewer as a remote training solution, and it's something the dealership plans to continue post-COVID. When the Trimble GFX display is connected to the internet, the app allows a service technician to see what’s on a farmer’s screen and even push the buttons to configure or calibrate displays remotely.


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Kim Schimdt

Battling Burnout & Building Stability

Customer service and experience are important to every dealership, but what about when that experience comes at the expense of your precision staff? The topic of burnout is nothing new but continues to be something precision staffs are faced with. During a roundtable discussion at this summer’s Dealership Minds Summit, a group of dealers came to the consensus that call volume is the leading cause of burnout for their precision teams.  


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Remote Precision Support Saves Time & Money, So Why Aren’t We Doing It?

With remote support tools, I can solve problems with precision equipment over the phone in minutes and only bill for that short amount of time, rather than the phone time plus hours of travel to the grower's location. With such a huge time and cost savings, why aren’t more dealerships and their customers choosing remote support?


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Day in the Cab

Examining AutoPath and the GoHarvest App

John Crumbaugh, combine specialist with Sydenstricker Nobbe Partners, a 27-store John Deere dealership with locations in Missouri and Illinois, explains the benefits that AutoPath and the GoHarvest App bring to the farmers he works with.
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Day in the Cab

How Product Specialists Can Help Your Sales Team

John Crumbaugh, combine specialist with Sydenstricker Nobbe Partners, a 27-store John Deere dealership with locations in Missouri and Illinois, explains why his dealership has adopted a "specialist" model and what benefits it brings to the sales side of the business.
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Current Issue

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Precision Farming Dealer

  • Day In The Cab: Guide Staff with Upper-Level Precision Support
  • Shifting to a Proactive Sales Model
  • Hutson Recruits Outside of Ag
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