FARGO, N.D. — RDO Equipment Co. has partnered with AgriSync deliver additional support and problem solving remotely through any smartphone. This provides another method to help their farmer customers solve problems, make decisions and maximize uptime.
With a focus on customer satisfaction, RDO Equipment Co. has a goal of providing a high-level of expertise in service and support. They have become experts in the emerging area of precision agriculture technology, providing farmers the latest equipment and advancements on the market.
AgriSync is the first remote support app for agriculture. It enables live video calling, which will assist technicians and subject matter experts in providing better service to their farmer customers when breakdowns occur or decisions need to be made. The live video technology allows the advisor to see exactly what the farmer sees to help bring speed to resolution.
Within the app, advisors can organize and manage their help requests through a ticketing system and obtain instant feedback from customers about the quality of service they received.