In the world of equipment dealerships, labor is getting tighter, and equipment is becoming more complex. Finding efficiencies in how service technicians support farmers; redefining how service and support teams retain, manage, and disseminate their internal technical knowledge; managing the peak season support volume; and finding new ways to increase absorption are all critical challenges that need to be addressed. 

AGvisorPRO offers a solution with its visorPRO product — AI-powered technology aimed at helping dealerships enhance customer technical service and support. The AGvisorPRO team recently hosted a Precision Farming Dealer webinar to discuss how visorPRO works and where it’s headed.

During the webinar, Robert Saik, CEO of AGvisorPRO, was joined by Brian Torgerson, CEO of Torgerson’s LLC, Brock Moir, CPO, AGvisorPRO and Patrick Walther, co-founder and COO of AGvisorPRO, for a deep dive into visorPRO. 

“As we roll out and scale visorPRO, it’s critical we work with the right kind of forward-thinking dealerships,” Saik says.

Torgerson’s farm equipment dealership in Wyoming and Montana made news in July when it partnered with AGvisorPRO to become the first CNHI dealer in the U.S. to leverage visorPRO for operational efficiency and customer support.

“During our peak seasons, the pressure on our technical and service personnel is intense,” Torgerson says. “How do we get to more customers during the day? That’s our number one challenge. The number of phone calls we get on a daily basis is extraordinary.

“Also, we’re getting technicians that don’t have a background in agriculture. When they come on board, they just don’t have experience. How fast we can train a new technician is everything for us. The integration of visorPRO signifies a game-changing opportunity for us in terms of technician onboarding, training and overall business operations.”

When a customer has a question, visorPRO can help technicians find the answer within 10 seconds, Moir says.

“We put the data that our dealership partners give us into the ‘Visor Vault,’” Moir says. “It’s a secure storage place for service manuals, operator manuals, email or text threads. Our system pulls information out of the vault and summarizes the answer for you based strictly on the reference materials."

Click here to watch Walther perform a live demonstration with the visorPRO system.  

“The goal is to help technicians save time by finding the right information quickly at the right place,” Walther says. “VisorPRO can also improve your store’s absorption rate. If we fit this in the right way into your workflow, we believe we can help you create more invoices and work orders at the end of the day. We all know that when it’s busy most technicians aren’t the best people at creating work orders, because they’re busy picking up the phone and helping customers.”

Watch the full visorPRO webinar replay in the video below for a detailed look at how AI is poised to solve critical problems at dealerships.

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