Brilliant Harvest, a leading AI customer experience platform for the heavy equipment industry, today announced it has secured $4M USD in seed financing. The round includes new investors FTW Ventures, Alpaca VC, Automotive Ventures, SVG Ventures and NYA Ventures, alongside existing backers Builders VC and AltaML.

This financing accelerates Brilliant Harvest’s rapid adoption in the heavy equipment dealer market. The company confirmed today that its platform supports dealerships representing over 50% of CNH Industrial’s large dealer stores, signaling growing trust in AI-driven knowledge as a core layer of dealership operations. Even with this growth, Brilliant Harvest has continued to maintain capital efficiency as a core tenet of the business.

This market penetration is anchored by multiyear renewals with Rocky Mountain Equipment (RME) and Titan Machinery, validating the platform’s ability to deliver measurable operational efficiency at scale. “Working to bring Titan’s information to our teams in one place will give us another tool to improve customer response time,” said Brad Meyer, Director of Service Operations at Titan Machinery.

Brilliant Harvest bridges the gap between physical machinery and digital intelligence, ingesting millions of pages of technical manuals, millions of work orders and conversational data to provide instant, accurate answers to technicians, service and aftermarket teams.

"We didn't build a chatbot; we built an industrial-grade infrastructure layer for dealerships," said Remi Schmaltz, CEO & Founder of Brilliant Harvest. "When the most progressive dealerships from CNH, AGCO and Kubota quickly adopt the solution, it tells us dealerships are ready for tools they can truly trust in high-stakes environments. This capital allows us to deepen our market leadership and roll out high-value products that extend beyond service teams."

Strategic Backing from Ag & Automotive Leaders 

The investment syndicate represents a strategic convergence of agriculture, automotive, and deep-tech expertise:

  • FTW Ventures brings deep conviction and a strong network in transforming antiquated food and industrial systems.
  • Automotive Ventures provides unparalleled connectivity to the broader dealership and service ecosystem.
  • Alpaca VC, SVG Ventures and NYA Ventures add extensive experience in B2B marketplaces and global ag-tech scaling.

"Brilliant Harvest has cracked the code on 'support deflection' in a way we rarely see," said Steve Greenfield, General Partner at Automotive Ventures. "Dealers are drowning in low-value phone calls that kill service absorption rates. Brilliant Harvest stops the phone from ringing with trivial questions so high-value technicians can focus on billable hours and customers experience first-contact resolution. It’s a pragmatic, high-ROI application of AI that dealerships are adopting immediately."

Unlike generic LLMs that risk hallucination, Brilliant Harvest utilizes a proprietary ingestion engine combined with a Human-in-the-Loop (HITL) verification layer. This ensures that every torque spec, fluid capacity, and part number delivered to a technician is accurate and OEM-compliant for ground-truth accuracy.

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