Jack Zemlicka, Technology Editor

Chaos is common during spring planting, and precision farming specialists are tasked with responding to technology emergencies, while also creating valuable in-season touch points with customers.

Innovation and creativity can go a long way in maintaining your sanity during peak service seasons, lessons learned during my latest day-long adventure with Devyn Van Camp, Integrated Solutions consultant with Riesterer & Schnell.

Having cut his precision teeth at 2 dealerships prior to joining the 12-store John Deere dealership serving central Wisconsin, Van Camp had developed diverse experience, not only with troubleshooting different equipment brands, but also with cropping systems and both large- and small-scale customers.

Serving tech-hungry 20,000-30,000 acre potato and specialty crop operations to considerably smaller, less advanced dairy or corn and soybean farms, Van Camp thrives on the diversity and service challenges that come with each customer.

“One of the biggest things I like about where I’m at is the variety,” he says. “In the morning, I’ll be at a corn and soybean farm, then to a vegetable customer and then a commercial potato grower. This year, I’ll have yield mapping on pickles, which is new, but I also have some dairy customers, so it’s a very diverse experience.”

This, our tenth installment of the Day in the Cab series, highlighted the ebb and flow of the stress and satisfaction that comes from keeping customers satisfied during a stressful time of year. From taking a triage approach to troubleshooting technology issues, to making time for on-farm pop-ins, Van Camp’s measured and methodical approach translated to a productive day in the cab.

Embracing Customer Diversity Delivers Customized Service Solutions

A problem-solving mentality, persistence and patience are service principles Devyn Van Camp brings to the job as Integrated Solutions consultant with Riesterer & Schnell.

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