The HBS interface between Service Connect and the Farmers Edge CanPlug enables real-time DTC (Engine Error Code) notification to HBS Netview Dealers. For example, if a tractor starts experiencing engine errors in the field, the HBS dealer’s service shop will be instantly notified and can reach out proactively to the grower to schedule a service truck to take care of the issue before it becomes a real problem.
Along with the Service Connect interface, a Machine Health Monitor will also be deployed that will allow anyone with permission at the dealership to view real-time information about a unit in the field and look up historical chassis information from any point in the past. For example, a grower might call in to say that his combine was running sluggish yesterday afternoon. Without leaving the dealership, a service technician can log into that machine and view engine RPMs, temperatures, pressures and error codes for that time period. Further interfaces and applications for this data are in development.
For more information, please visit www.HBSSystems.com.
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