Vi by visorPRO, a comprehensive AI aftermarket platform for the equipment industry, has announced the launch of its Story Writing Assistant — a new feature that converts unstructured service notes into clear, structured, warranty-ready service stories in seconds.
As dealerships face increasing pressure to improve efficiency and profitability, incomplete or inconsistent service stories continue to slow down service workflows and reduce the value of service data. When documentation falls short, dealerships face warranty delays, reduced claim success, and limited ability to reuse historical knowledge.
The Story Writing Assistant addresses these challenges by standardizing how service work is captured while significantly reducing the time required to produce high-quality stories.
“Service teams shouldn’t have to choose between getting the job done and documenting it properly,” said Brock Moir, Chief Product Officer of Vi by visorPRO. “This feature helps dealerships improve story quality, strengthen warranty outcomes, and build more valuable service data.”
The Story Writing Assistant enables service teams to capture notes via voice-to-text, typed input, or screenshots, and instantly transforms them into complete service stories with clear complaint, cause and correction. Prompts can be configured to match dealership standards and terminology, and all inputs remain editable and stored alongside the final output.
With Vi’s Story Writing Assistant, dealerships gain:
- Revenue Impact: Improve warranty claim success with more complete, defensible write-ups
- Efficiency: Reduce the time and effort required to create, review, and finalize service stories
- Data Quality: Build consistent, structured service history that improves diagnostics, quoting, and future repairs
By strengthening documentation at the point of service, Vi’s Story Writing Assistant helps dealerships capture more value from every job by turning everyday work orders into a scalable knowledge asset that drives a stronger bottom line.
