Remote Precision Support Offers Personalized Training, Increased Efficiency

GPS Ontario utilizes Trimble's TeamViewer app for Trimble GFX displays to provide remote support.

The COVID-19 pandemic gave GPS Ontario the opportunity to use Trimble's TeamViewer as a remote training solution, and it's something the dealership plans to continue post-COVID. When the Trimble GFX display is connected to the internet, the app allows a service technician to see what’s on a farmer’s screen and even push the buttons to configure or calibrate displays remotely.

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Remote Precision Support Saves Time & Money, So Why Aren’t We Doing It?

With remote support tools, I can solve problems with precision equipment over the phone in minutes and only bill for that short amount of time, rather than the phone time plus hours of travel to the grower's location. With such a huge time and cost savings, why aren’t more dealerships and their customers choosing remote support?

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