Day in the Cab: A.C. McCartney Equipment

Jack Zemlicka, Technology Editor

Multitasking was the name of the game while riding along with Nathan Zimmerman, precision farming manager for A.C. McCartney for our latest Day in Cab profile. With the sun finally breaking winter’s gloom and temperatures in the mid-60s, spring had taken root in northern Illinois, making area farmers anxious to get in the field.

As farmers dusted off their planters, it quickly became clear that a large portion of Nathan’s job over the coming hours, and the following days, would be to help refresh customers’ memories on how to get their planting technology up and running.

This requires a steady cell phone signal and an immeasurable amount of perseverance. “A big part of my job is patience,” he says. “I can’t get frustrated with customers, especially in the spring. As precision service technicians, we’re the face of the company. We work with the customers almost on a daily basis. Customers buy into the people at a dealership, more so even than the products we sell.”

Nathan has been a product technology specialist with A.C. McCartney, a 4-store AGCO dealership group, for 5 years, starting at the Wataga, Ill., location. Since building up the precision customer base in the area, he became the store manager at the dealership’s Mount Sterling, Ill., store.

Read from my journal of the day in this article from the Summer 2016 edition of Precision Farming Dealer and click on each video below to see the footage I captured along the way:

Providing Comprehensive
Service On the Phone & In the Field

For A.C. McCartney’s Nathan Zimmerman, getting customers ready for planting is equally an on-phone and on-site endeavor.

Read Story


Planning for Planting
Season with Service Plans

Watch Video


Troubleshooting ISOBUS
Issues: Barriers & Benefits

Watch Video


Billing Phone Support
Brings Revenue, Transparency

Watch Video


Retrofitting Technology
Creates Aftermarket Opportunities

Watch Video

Tracking Customer Service
for Accountability & Accuracy

Watch Video

More Day in the Cab Stories

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