The 2023 recipient of Precision Farming Dealer’s 11th annual Most Valuable Dealership is LandPro Equipment, founded in 2017 with 20 locations across western New York, eastern Ohio and northwest and central Pennsylvania.

Talking to industry people about their thoughts on customer training, one response was that customer events are a “necessary evil;” that customers expect it, so we do it. Another said, “We do them, but we don’t feel like we get anything in return from them.” And another said, “Our customers don’t remember anything that we teach them so why do them — what’s the point?”

Staff training was part of nearly every discussion at the 2018 Precision Farming Dealer Summit in Louisville. Precision is where things are moving fastest, and the expectations of farmers and the dealership itself (both equally unrealistic at times) and the firefighting at planting and harvest require highly structured processes and duties.

In an engaging session of the Summit, Matt Eldridge, director of aftermarket sales, Smith Implements, Greenfield, Ind., shared how their 5-store dealer group turned course and loaded up all its “precision chips” into traditional departments.

Last month, I had the opportunity to share some of the results and analysis from our most recent benchmark study at the Western Equipment Dealers Assn. meeting in Arizona. During the course of my discussion, one of the questions I posed to the room was how many are offering some type of data management service?