Greetings from the SIMA show in Paris. One of the highlights of the event thus far has been an international dealer session, where retailers and distribution coordinators shared the state of their country’s equipment distribution model.
Returning from the second Precision Farming Dealer Summit last week in St. Louis, I am slowly sifting through a notebook of takeaways accumulated during formal sessions, roundtable discussions and hallway conversations.
AMS specialists at Van Wall Equipment are at farms 12 months of the year. Scott Meldrum, integrated solutions manager for Van Wall, talks about how that relationship is about way more than selling as it involves getting equipment set up, managing data and understanding the customers' needs. Van Wall earned top honors in Farm Equipment's 2016 Dealership of the Year program.
During busy seasons when Nathan Zimmerman, precision farming manager with A.C. McCartney Equipment in Wataga, Ill., can get 100 phone calls a day, he makes sure to document each customer contact in a purchase order book, to ensure accurate invoicing and billing.
Seeking more efficiency and enhanced customer service, Matt Miller, technology specialist with Butler Ag Equipment in Fremont, Neb., shares the benefits of the dealership's recent reallocation of precision resources.
Although the majority of Farm Progress Show attendees navigate the grounds on foot, this year’s event in Boone, Iowa, featured an abundance of four-wheeled vehicles, many operated or sponsored by vendors willing to shuttle farmers to see the manufacturer’s latest equipment innovations.
From technician to service manager to now chief technology officer, Layne Richins has pretty much seen it all in his 20-plus year career with Stotz Equipment. And now he’s at the forefront of implementing AI at the 24-store John Deere dealership.
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