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Planning for a Successful Customer Service Strategy in 2020
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In this limited podcast series, AgriSync interviews six experts to discuss different elements of customer support in order to help ag advisors plan for the customer service strategy in 2020. Listeners will gain insights on how to elevate their customer support strategy to become more planned, effective, and profitable. Each of the podcasts will dive into a customer support component, breaking it down with the expert, helping to find tangible ways to implement it into the listeners strategy. To ask questions ahead of time, email the host, Michael Kremer, at michael.kremer@agrisync.com.


Click here to view topical coverage planned for this series

ARTICLES

Planning for a Successful Customer Service Strategy in 2020

[Podcast] Technology and the Customer Experience

In the sixth and final podcast with AgriSync, Michael Kremer sits down with Casey Niemann, Founder of AgriSync, to discuss technology's role in the customer experience.
February 27, 2020 | Posted in Service & Support
In the sixth and final podcast with AgriSync, Michael Kremer sits down with Casey Niemann, Founder of AgriSync, to discuss technology's role in the customer experience. Managing the customer experience has always been a priority, and sometimes a challenge, among companies that want to thrive.
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Planning for a Successful Customer Service Strategy in 2020

[Podcast] Measuring the Customer Experience

In the fifth podcast with AgriSync, we talk about measuring the customer experience. If you can't measure customer experience, you can't manage it. In agriculture, customer experience largely depends on relationships and loyalty.
January 29, 2020 | Posted in Service & Support
In the fifth podcast with AgriSync, we talk about measuring the customer experience. If you can't measure customer experience, you can't manage it. In agriculture, customer experience largely depends on relationships and loyalty.
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Planning for a Successful Customer Service Strategy in 2020

[Podcast] Delivering Adverse Communication

In the fourth podcast by AgriSync, we talk about what effective communication looks like and then talk about different tactics and techniques when having to deliver adverse news to customers.
January 8, 2020 | Posted in Service & Support
In the fourth podcast from AgriSync we start by talking about what effective communication looks like and then talk about different tactics and techniques when having to deliver adverse news to customers.
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Planning for a Successful Customer Service Strategy in 2020

[Podcast] Providing Effective Remote Support

In the third podcast with AgriSync, we look at what it takes to provide superior remote support. As ag businesses grow, territories get larger, and customers have more demands, the ability to be physically present for customers becomes increasingly difficult.
December 19, 2019 | Posted in Service & Support
In the third podcast with AgriSync, we look at what it takes to provide superior remote support. As ag businesses grow, territories get larger, and customers have more demands, the ability to be physically present for customers becomes increasingly difficult.
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Planning for a Successful Customer Service Strategy in 2020

[Podcast] Hiring Employees & Working with Millennials

In the second podcast with AgriSync, we first talk about recruiting and hiring new ag employees and why it can often be so difficult, and then we dive into working with different generations in the workplace.
November 27, 2019 | Posted in Precision Sales
In the second podcast with AgriSync, we first talk about recruiting and hiring new ag employees and why it can often be so difficult, and then we dive into working with different generations in the workplace.
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Planning for a Successful Customer Service Strategy in 2020

[Podcast] Exploring the Customer Experience Strategy

In the first topic of this podcast, brought to you by AgriSync, we explore the customer experience. What is the customer experience? What is the difference between customer support and the customer experience? Where do you even start when trying to create the customer experience?
November 13, 2019 | Posted in Precision Sales
In the first topic of this podcast, brought to you by AgriSync, we explore the customer experience. What is the customer experience? What is the difference between customer support and the customer experience? Where do you even start when trying to create the customer experience?
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