How to Hear Out & Help Angry Customers at Your Dealership
Vanderloop Equipment parts technician tailors communication style based on customer personality for first-class customer service
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At the Farm Equipment Manufacturers Association convention, which took place in Fort Myers, Fla., we caught up with Mach CEO Colin Hurd after his technology council presentation. He said one of his goals was to help companies incorporate more technology into their machinery because that’s where he sees the industry headed in the next 5 years.