Service & Support

Planning for a Successful Customer Service Strategy in 2020

[Podcast] Technology and the Customer Experience

In the sixth and final podcast with AgriSync, Michael Kremer sits down with Casey Niemann, Founder of AgriSync, to discuss technology's role in the customer experience.
In the sixth and final podcast with AgriSync, Michael Kremer sits down with Casey Niemann, Founder of AgriSync, to discuss technology's role in the customer experience. Managing the customer experience has always been a priority, and sometimes a challenge, among companies that want to thrive.
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Planning for a Successful Customer Service Strategy in 2020

[Podcast] Measuring the Customer Experience

In the fifth podcast with AgriSync, we talk about measuring the customer experience. If you can't measure customer experience, you can't manage it. In agriculture, customer experience largely depends on relationships and loyalty.
In the fifth podcast with AgriSync, we talk about measuring the customer experience. If you can't measure customer experience, you can't manage it. In agriculture, customer experience largely depends on relationships and loyalty.
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Day in the Cab

Show & Tell Teaching Transfers Tech Expertise

With a watchful eye and helpful hand, Nick Rust proactively prepares his precision team to perform at a high level.
Patience plays into any precision farming manager’s profile. Whether with customers, manufacturers or direct reports, the ability to calmly and confidently problem-solve, often under pressure, is a prerequisite for the position.
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Planning for a Successful Customer Service Strategy in 2020

[Podcast] Delivering Adverse Communication

In the fourth podcast by AgriSync, we talk about what effective communication looks like and then talk about different tactics and techniques when having to deliver adverse news to customers.
In the fourth podcast from AgriSync we start by talking about what effective communication looks like and then talk about different tactics and techniques when having to deliver adverse news to customers.
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Most Valuable Dealership 2020

8th Annual Precision Awards Program Honors Top North American Dealer

RDO Equipment Co. is Precision Farming Dealer’s Most Valuable Dealership for 2020.
The 2020 recipient of Precision Farming Dealer’s eighth annual Most Valuable Dealership is RDO Equipment Co., based in Fargo, N.D. In total, 18 U.S. and Canadian dealerships including large and small farm equipment dealership groups with precision departments, independent precision operations and co-ops were nominated by their farm customers, precision equipment suppliers and their own employees.
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Precision Farming Dealer

  • Elite Service Propels PASI to MVD Honor
  • Precision Benchmark Study Breakdown
  • Day in the Cab with Riesterer & Schnell
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